General Terms and Conditions

1. General Policies

 

1.1. The General Terms and Conditions (henceforth GTC) sums up that content according to which the GAIA Kft. (henceforth Supplier) that operates Hotel Gaia contracts with its Guests on their accommodation, rules the usage of the quarter and services of Hotel Gaia. 

 

1.2. Positing special conditions is not part of the GTC but does not exclude separate agreements, contracting with tour operators with other details, and conditions appropriate to the bargain. 

 

1.3. The data of the Supplier

GAIA Termelő, Kereskedelmi és Szolgáltató Kft.

Shortened name: GAIA Kft.

Headquarters: 6000, Kecskemét, lot number: 01555/50

Site: 6000, Kecskemét, Nagykőrösi Street 13.

Corporate registration number: 03 09 107183

VAT number: 11779940-2-03

 

2. Stipulator

 

2.1. The services provided by the Supplier will be drawn on by the Guest in every case.

2.2. In case the Guest directly contacts the Supplier and directly books its services, the contracting parties will be the Guest and the Supplier, henceforth Parties. 

2.3. In case a third party (henceforth Mediator) hands down the order of the requisition of the services to the Supplier, the conditions of the collaboration will be ruled by the contract between these two parties. 

2.4. The Supplier can only ensure the services, if the Guest will give a free run of his/her personnel data - name, address - according to the actual legal regulations, before the requisition of the services. 

 

3. Way of reservation, its alteration, the creation of the contract

 

3.1. The Guests can ask for an offer or state their demand for the service in words (personally, by phone) or in writing. The Supplier in every case will give their offer in writing. In case the Guest does not react to this within 72 hours and does not accept the offer, the Supplier will not be liable to grant the services of the sent offer. The expiration date of the acceptance of the offer can differ from this, which has to be held in position in the sent offer. 

3.2. The contract will come into being in case the Supplier will send a written confirmation of the written or said acceptance of the Guest on the offer. Orally said reservation, alteration and confirmation are not qualified as a contract. 

3.3. The contract made for the requisition of the accommodation is for an explicit period of time, and contains the arrival and departure date of the Guest. 

3.3.1. In case the Guest leaves the room before the given date, and does not inform the Supplier in advance, the Supplier is entitled to receive the full price of the nights written in the contract. The Supplier has the right to accept the modification that came from the Guest, in case he/she decided this way. The Supplier has the right to re-merchandize the void room. 

3.3.2. The approval of the Supplier is necessary for the initiation of the Guest on the extension of the accommodation services. In this case, the Supplier can ask for the settlement of the fee for the already passed nights and services.

3.4. The signature of both parties is necessary for the modification of the contract.   

 

4. Conditions of renunciation

 

4.1. Renunciation without penalty of the accommodation service can be made on the 3. day before arrival at the latest, according to the local time till 12 am, in case the sent offer does not contain a condition which differs from this. 

4.1.1 The service obligation of the Supplier will stop on the 3. day before arrival, according to the local time at 12 am, in case the Signatory did not provide the requisition of the services with advanced payment, credit card guarantee or in other ways posited in the contract. 

4.1.2. In case the Signatory provided the requisition of the services with either way posited in point 4.1.1., but does not arrive until 12 am on the arrival day and does not forespeak any delay in advance, the Supplier has the right to validate the accommodation fee stated in the contract as penalty. In this case, the Supplier reserves the room for the Signatory until 2 pm on the next day, then in case the Signatory does not arrive even after this, the contract loses its validity, and the service obligation of the Supplier will cease.

4.2. In the case of group reservations and programmes, the Supplier posits the conditions of renunciation in a special contract which differs from the information above.

4.3. In case of the service renunciation of the Signatory, the Supplier will pay back, according to the conditions of the renunciation, the calculated amount in all cases by bank transfer to the bank account number provided by the Signatory, to which the Supplier has 15 banking days to implement. 

 

5. Prices

 

5.1. The room prices (Rack Rates) of the hotel, run by the Supplier, will be communicated at the reception or in the rooms of the hotel. The prices of other services are available for the Guests at those service points.

5.2. The Supplier can change the applied prices independently, without any prior notice.

5.3. The Supplier, besides the prices, marks their actual, statutory quantity of the taxes (VAT, Tourist tax). The Supplier, because of the alteration of the tax law, devolves the extended charges to the Signatory with prior notice. 

5.4. Actual discounts, sales and other offers will be communicated at the reception or on the website (www.gaiahotel.hu) of the hotel. 

 

6. Family discounts

 

For children from 0 to 2 years old, the accommodation is 0 EUR/child/night, as long as he/she stays with his/her parents in the same room. If the age of the child is from 2 to 12 years, the price of the accommodation is 15 EUR/child/night, as long as he/she stays with his/her parents in the same room. If the age of the child is from 12 to 18 years, the price of the accommodation is 30 EUR/child/night, as long as he/she stays with his/her parents in the same room.

 

7. Payment, guarantee

 

7.1. The Supplier vindicates the prices of the services provided to the Signatory at the latest after the requisition of the services, before the departure from the hotel, however, in the framework of a special agreement, it can give the opportunity for additional payment. 

7.2.1. The Supplier can ask for a credit card guarantee for the warrant of the requisition of the services according to the contract and the settlement of payment, in the course of this, 50% of the price of the ordered and confirmed service will be locked on the credit card. 

7.2.2. The Supplier can ask for the payment of the deposit on a part of the amount to be paid or the total price for the warrant of the requisition of the services according to the contract and the settlement of payment.

7.3. The bill of the Signatory will be issued in HUF or EUR currency and can be settled in HUF or EUR. In case of payment with EUR cash, the possible odd money will be settled in EUR by the Supplier. 

7.4. The Supplier accepts other, cash-saver means of payment (credit card, SZÉP card), moreover, on the basis of a special contract, it accepts gift coupons, vouchers, etc. The actual list of these will be placed at the Signatory's disposal, in case of a request. It is advisable for the Signatory to clarify the opportunity on the chosen cash-saver means of payment before the arrival at the hotel. 

7.5. The fee which is connected to the adaptation of the type of payment has to be handled by the Signatory, more precisely his/her SZÉP or credit card in every case. 

 

8. Mode of the requisition of the service

 

The Guest can take up the room on the day of arrival from 2 pm and is bound to leave it on the last day till 11 am, except if the Supplier does not allow the Signatory the earlier arrival or the later departure. The fee of the earlier arrival and the later departure is included in the list of charges. 

 

9. Digital document scanner and the Closed Guest Information Database system 

 

According to the current law, the condition of the check-in and the takeover of the room is the handover of the personal documents with photo identification (identity card, driver’s license, passport), which verifies personal data, of the people who are the requisitors of the hotel-service at arrival, at the reception, moreover the record of these documents by digital document scanner by the hotel. It is necessary to present the personal document with photo identification at arrival in order to identify all the Guests. (from 1st of January 2023, it is also necessary in the case of children under 14 years)

According to the current law, if the Guest does not hand over his/her personal document which identifies him/her, the hotel refuses the accommodation-service. 

In case of denied residence due to the law, the hotel does not vindicate the deposit stated in the confirmation of reservation or the payment of the fee of renunciation. 

 

10. Pets 

 

The hotel does not host any pet in any size. 

11. The denial of the fulfilment of the contract, the cessation of the obligation

11.1. The Supplier is authorized to denounce the contract of the accommodation service with immediate effect, thus to deny the rendering of services, if:

• the Guest does not use the room, made available for him/her, or the institution properly, harms the hotel with his/her actions
• the Guest acts harshly with the order or staff of the hotel, is under the influence of alcohol or drugs, or attests to any other unacceptable behaviour
• is suffering demonstrably from an infective disease or carries the signs of that
• the Signatory does not fulfil his/her obligation of the payment of the deposit ascertained in the contract until the defined date.

11.2. In case the contract between the parties does not fulfil because of “vid major” reasons, the contract will be ceased.

 

12. Guarantee of service-displacement

 

12.1. In case the Supplier cannot secure the services which occur in the contract in the hotel because of its own mistake (e. g. temporary operational problems, overload etc.), the Supplier is liable forthwith to ensure the placement of the Guest;

• to ensure/offer the services contained by the contract with the same, confirmed prize, to the same, booked dates – or until the end of the hindrance – in a same or higher categorized accommodation. The substitute accommodation, like the expenses of the services, loads the Supplier. 
• to ensure a free transfer for the Guest to be able to move to the offered, substitute accommodation and to the contingent, later move back to the hotel.

12.2. As long as the Supplier completely fulfils its obligations, or, if the Guest accepts the substitute accommodation offered him/her, the Signatory cannot demand posterior indemnity.

 

13. The disease or the contingent death of the Guest

 

13.1. In case during the requisition of the service, the Guest gets ill and is not able to deal with his/her affairs, the Supplier will offer medical aid.

13.2. The Supplier will request a cost-compensation in any case from the family member, heritor or the invoice payer of the patient or the dead to cover the emerging medical or law expenses, the expenses of the requested services prior to the incident and the reparation or change of the injured or disprofited fixtures.

 

14. The rights of the Signatory

 

14.1. In pursuance of the contract, the Guest is eligible for the proper usage of the booked room, furthermore those establishments of the hotel that are included in the circle of the regular services and do not fall under the extent of special conditions. 

14.2. The Guest can give complaints in line with the quality and fulfilment of the services granted by the Supplier during the time of the stay in the accommodation. The Supplier, during this time, takes the obligation to deal with the complaint sent validly in writing to it (or registered by the Supplier).

14.3. The right of the Guest to be able to make complaints ceases after the departure from the hotel. 

 

15. The obligations of the Signatory

 

15.1. The Signatory is liable to pay the fees of the booked services in the contract until the date defined in the contract. 

15.2. The Guest ensures that the child(ren), who is under 14 and is under his/her responsibility, stays in the hotel of the Supplier under the supervision of an adult. The damages caused by the child load the responsibility of the parent fully. 

15.3. The Guest cannot bring his/her own food or drink to the area of the hotel. 

 

16. The compensational responsibility of the Signatory

 

16.1. The Guest is responsible for all the caused damages that are suffered by the Supplier or another, third party because of the fault of the Guest or his/her escort or the individual(s) who is under his/her responsibility. 

16.2. The Guest is responsible to pay for the damages caused for the Supplier. This responsibility also prevails if the harmed has the right to demand the conversion of his/her damage directly from the Supplier.  

 

17. The rights of the Supplier

 

17.1. In case the Guest denies the fulfilment of the imposed obligation for the payment of the service expenses, the Supplier has a lien on those personally owned items of the Guest, which were taken to the hotel, for the security of the hotel’s demands. 

17.2. In case the Guest denies the fulfilment of his/her obligation for the payment of the service expenses with severance pay, which were ordered in the contract but were not utilized, the Supplier has the right to collect the expense of its demands in a way specified by the legal frameworks.

 

18. Obligations of the Supplier

 

The Supplier is liable:

• to carry out and implement the ordered accommodation and other services based on the contract, according to the operative guidelines.  
• to investigate the written complaints of the Guest and to take steps that are necessary to handle them, to record them in writing, according to the content of the Regulation on Handling of Complaints.

 

19. The compensatory responsibility of the Supplier

 

19.1.1. The Supplier takes responsibility for every damage that happens to the Guest, which befell inside the hotel demonstrably because of the fault of the hotel or its employees. 

19.1.2. The responsibility does not cover those damages which befell because of the unavertable cause that fall outside the circle of the Supplier’s employees and Guests or which were caused by the Guest. 

19.1.3. The Supplier can assign areas in the hotel where Guests cannot enter, but is bound to make it known to the Guest. The Supplier does not take responsibility for damages or caused injuries in these areas. 

19.1.4. The Guest must report the damages that happened to him/her immediately in the hotel. Every necessary data should be given to the hotel, which are necessary for the clarification of the damage circumstances or for the contingent enrolment of the police record/police procedure. 

19.2.1. The Supplier takes responsibility for the damage, which is suffered by the Guest because of the loss or injury of his/her personal items, in case the Guest placed them in the areas marked out by the Supplier or handed them over to one of the employees of the Supplier who he/she thought to be entitled to the takeover of them. 

19.2.2. The Supplier is only responsible for valuables, credit cards and cash, if it took them over for safekeeping for a charge or the damage befell for a reason for which it is responsible according to the general rules. The verification loads the Guest. 

19.2.3. The Supplier does not take responsibility for the valuables left in the motor vehicles which are placed in the parking lot of the Supplier. The formation of the damages on the parked vehicles will be investigated by the Supplier and in case the damages arose because of the negligence of the Supplier, it will compensate them. 

19.2.4. The Supplier does not take responsibility for the valuables left in the other areas of the hotel. 

 

20. Secrecy

 

The Supplier, in the course of fulfilling its obligations set in the contract, is liable to act properly upon the protection of the personal data and the 1992. LXIII. Law, which is about the publicity of data of public interest, and the commands of the laws of data protection. 

 

21. Vis Major

 

That reason or circumstance (e.g.: the occurrence of war, strike, fire, weather vicissitude, water- or power shortage), on which the parties do not have control, release both parties equally from their fulfilment of the obligations ensued from the contract, until this reason or circumstance exists. The parties will do their utmost to minimize the possibility of the supervention of these reasons and circumstances, and to retrieve the caused damage or delay as soon as possible, to set back the original contractual status. 

 

22. The law to be applied, the trial court

 

To the legal relationship between the parties of Supplier and Signatory, the commands of the Hungarian Civil Code are the standards. The court based on the location of the service, which has the authority, is the competent one to conduct any judicial combat aroused from the service contract. 

 

23. Website 

 

23.1. Copyright

The composition of the applied pictures and logos, moreover the compilation of the individual contributions are copyrighted. The trace of any data, which are placed on the website, into an electronic or printed issue or the usage of them is not licenced by Boutique Hotel Gaia without its preliminary compliance. 

23.2. References, links

Boutique Hotel Gaia does not have an influence on the design and content of the linked or referred material, which is in the ownership of a third party, on its website. 

23.3. Cookie

At the visit to our website, a recurring cookie (small textbox) arises, which will be saved on the hard disk of your computer. The cookie makes it available to recognize you when you visit our website, making your browsing easier and more personal on it. 

23.4. SSL security

Our website uses SSL data protective, coding software in case of online reservations to guarantee your safety and to ensure acutely confidential data management. Your credit card number and any other information, which you write down at the filling in of different questionnaires, will be automatically coded for data protection and will be under protection in the course of forwarding on the network. As soon as the information arrives on our server, it will be decoded with the usage of a personal, private key. SSL makes it possible for your browser to connect to our website and an agreement in a safe communication channel in a perspicuous way. SSL is the most widely used and most successful security system today. For the usage of this system, you just need to simply check the compatibility of your browser. 

23.5. Analytics

We use website analytic equipment, which makes a data sequence and tracks how our visitors use our website. When you search for our website, we create cookies with the aim to record what you search for on our website, moreover to gain non-identifiable information personally on this. This equipment helps us improve your online experience and enhance our website’s user-friendly aspect. We never use it for personal data collection. Most browsers automatically accept these cookies however you can delete them or automatically decline them. Nonetheless, it is possible that you cannot use certain features on our website, in case you decide to decline the cookies. 

23.6. Subscribe to the newsletter

In case of subscribing to the newsletter, by voluntarily conceding his/her name and e-mail address, the User agrees to receive electronic letters from Gaia Kft. Gaia Kft. ensures that the User will be able to unsubscribe from the newsletter at any time through the cancellation request sent to marketing [at] gaiahotel.hu e-mail address.